01 Introduction
This Privacy Policy explains how L.A. Podlife LLC ("L.A. PodLife", "we", "us" or "our"), which operates the capsule hotel located at 86 Via Prado, Rancho Santa Margarita, CA 92688, United States, and the website lapodlifehealth.com (the "Website"), collects, uses, discloses and protects your personal information.
This policy applies to information we collect through the Website, by phone or email, and in person when you book or stay with us. By using the Website or our services, you acknowledge that you have read and understood this Privacy Policy.
L.A. PodLife is an adults-only property. Our Website and services are intended for individuals who are at least 18 years of age.
02 Information we collect
We collect the following categories of personal information, depending on how you interact with us:
- Identifiers & contact details — name, email address, phone number, postal address and government-issued ID information collected at check-in where required by law.
- Reservation & stay information — check-in and check-out dates, pod type and preferences, length of stay, special requests and guest history.
- Payment information — billing details processed securely by our third-party payment processors. We do not store full card numbers on our own servers.
- Communications — the content of messages, reviews, support requests and any correspondence you send to us.
- Device & usage data — IP address, browser type, device identifiers, operating system, referring pages and how you navigate the Website, collected automatically through cookies and similar technologies.
- On-premises security data — for the safety of guests and staff, common areas may be monitored by CCTV. Sleeping pods and private areas are never recorded.
We do not knowingly collect sensitive personal information beyond what is strictly necessary to provide our lodging services and comply with the law.
03 How we collect it
We collect personal information from three main sources:
- Directly from you — when you make a reservation, check in, contact us, subscribe to updates or fill out a form.
- Automatically — through cookies, log files and similar technologies when you browse the Website.
- From third parties — such as online travel agencies, booking platforms, payment processors and analytics providers that facilitate your reservation or our services.
04 How we use your information
We use personal information to:
- Process, confirm and manage your reservation and stay;
- Take payment and prevent fraudulent or unauthorized transactions;
- Communicate with you about bookings, requests and customer service;
- Operate, maintain, secure and improve the Website and our services;
- Personalize your experience and remember your preferences;
- Send you marketing or promotional messages where you have consented (you may opt out at any time);
- Maintain the safety and security of our guests, staff and property; and
- Comply with our legal, tax, accounting and regulatory obligations.
07 Your California privacy rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the following rights regarding your personal information:
- Right to know — request the categories and specific pieces of personal information we have collected about you, the sources, the purposes and the categories of third parties with whom we share it.
- Right to delete — request that we delete personal information we have collected from you, subject to legal exceptions.
- Right to correct — request correction of inaccurate personal information we maintain about you.
- Right to opt out of sale or sharing — direct us not to "sell" or "share" your personal information as those terms are defined under California law.
- Right to limit use of sensitive personal information — limit our use of any sensitive personal information to what is necessary to provide our services.
- Right to non-discrimination — we will not discriminate against you for exercising any of these rights.
How to exercise your rights
You can submit a request by emailing us at privacy@lapodlifehealth.com or by using the contact details in Section 15. We will verify your identity before fulfilling your request and will respond within the timeframes required by law. You may use an authorized agent to submit a request on your behalf, subject to verification.
California "Shine the Light"
California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the details below.
08 Do Not Track & Global Privacy Control
Some browsers transmit "Do Not Track" (DNT) signals. There is no industry-wide standard for responding to DNT signals, and we currently do not respond to them. Where required by law, we honor recognized opt-out preference signals such as the Global Privacy Control (GPC) as a request to opt out of the sale or sharing of personal information from the browser or device transmitting the signal.
09 Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with our legal, tax and accounting obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
10 Data security
We maintain reasonable administrative, technical and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11 Children's privacy
L.A. PodLife is an adults-only property, and the Website is not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.
12 Third-party links
The Website may contain links to third-party websites, including booking platforms and payment providers, that we do not control. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information.
13 International visitors
L.A. PodLife is located in the United States and operated from California. If you access the Website or use our services from outside the United States, your personal information will be transferred to, stored and processed in the United States, where data protection laws may differ from those in your country.
14 Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. We encourage you to review this page periodically.
15 Contact us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- L.A. Podlife LLC
- 86 Via Prado, Rancho Santa Margarita, CA 92688, United States
- Privacy requests: privacy@lapodlifehealth.com
- General inquiries: hello@lapodlifehealth.com
- Website: lapodlifehealth.com